Terms and Conditions

1. General Information

These conditions explain the rights, obligations, and responsibilities of all parties to this agreement. These terms and conditions can be varied or amended subject to prior written agreement. These terms and conditions apply to all aspects of our Removals Service, including managed moves & hourly rate options, domestic transit services & storage in the United Kingdom of Great Britain and Northern Ireland or Internationally.

the word 'you' or 'your' means the customer/client.

'we', 'us' or 'our' means the remover, company number 15696802 LJS 2024 LTD

'Our Quotation' Means any written or email correspondence with you outlining our removals fee.

an 'item' is the entire contents of a box, parcel, package, carton, or similar container; and any other object or thing that is moved, handled or stored by us.

'Removals Service'/‘Move’ means loading of goods from a specified location, transit in between and unloading of goods at a final specified location and may include additional way points for 'drop off's' or 'picks up's' in-between (LJS 2024 LTD charge no fee for transportation of goods, our fee is charged for loading & unloading of goods)

‘Move Day’ means the day of completion, the day which your goods are transported from your previous property of residence to your new property of residence.

Section A – The Removal

Section B – Payment

Section C – Services

Section D – Insurance

Section E – International Removals

Section F – Trade Assistance

Section A The Removal

(1) Our quotation

(1) Our quotation, unless otherwise stated, does not include cancellation waivers, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.

(2) Our quotation is valid for twenty-eight days from the date of issue. Unless already included in our quotation, reasonable additional charges will apply in the following circumstances:

(1) If the work does not commence within twenty-eight days of acceptance.

(2) Where we have given you, a price including redelivery from storage within our quotation and the re-delivery from storage has not taken place within six months from the date of the issue of the quotation.

(3) Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.

(4) The work is carried out on a Saturday, Sunday, or public holiday or outside normal hours (08:00-18:00hrs) at your request. We must collect or deliver goods at your request above the ground floor and first upper floor.

(5) If you or your agents request collection or access to your goods whilst they are in storage.

(6) We supply any additional services, including moving or storing extra goods (these conditions apply to such work). This may include (but is not limited to) situations in which it becomes apparent when we collect your goods that there are additional items, goods or another load, of which we were not informed when we provided our quote and which was not, therefore, included in the quote.

(7) The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

(8) We must pay parking or other fees or charges (including fines where you have not arranged agreed suspension of parking restrictions) to carry out services on your behalf. To this agreement parking fines for illegal parking, caused by our negligence, are not fees or charges and you are not responsible for paying them.

(9) There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

(10) We agree in writing to increase our limit of liability set out in section 10.2 prior to the work commencing.

(11) We must pay operational charges to carry out the services, which may be brought in at any time by the law and amended at any time by the law. Such operational charges may include (but are not limited to) low emission zone (LEZ) charges and congestion charges.

(12) In the circumstances that we do not receive access to the new property, or the property is not vacant before 4:00pm either an overnight storage fee will apply, or an additional hourly fee shall be charged post 4:00pm and until the job is completed at our discretion.

(13) You agree to pay any reasonable charges arising from the above circumstances

(2) Work not included in the quotation.

Unless agreed by us in writing, we will not:

(1) Take up or lay fitted floor coverings.

(2) Move or storage any items excluded under section 4.

(3) Dismantle or assemble garden furniture and equipment including, but not limited to sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.

(4) Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

(3) It will be your responsibility to:

(1) Arrange adequate insurance cover for the goods submitted for removal transit and/ or storage if our £10,000 policy is not sufficient

(2) Obtain at your own expense, all documents, permits, permissions, licenses, customs documents necessary for the removal to be completed.

(3) Pay for any parking or meter suspension charges incurred by us in carrying out the work. Be present or represented throughout the collection and delivery of the removal service.

(4) Where we provide you with inventories, receipts, waybills, job sheets or other relevant documents you will ensure that they are signed by you or your authorised representative as confirmation of collection or delivery of the goods. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

(5) Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are or will be present.

(6) Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

(7) Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

(8) Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them.

(9) Provide us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.

(10) Arrange appropriate transport, storage or disposal of goods listed in section 4.

(11) Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

(12) Pack ALL items (where you are not receiving a packing service) which can fit in our standard size removal box (575mm x 365mm x 390mm). Any additional packing we do on completion day of items which fit into our removal box will be chargeable at a rate of £7.50 per box.

(13) If your Quotation does not state a move date, after acceptance you must email [email protected] with your confirmed move date no later than 14 days (including Weekends & Bank Holidays) before you move.

(4) Items we do not Move.